Conflict management and problem solving, strenghts-based approach

Conflict management and problem solving, strenghts-based approach

Conflict is defined as a clash between individuals arising out of a difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions. A conflict results in heated arguments, physical abuses and loss of peace and harmony. A conflict can change relationships. Friends can become foes because of conflict. There are many different causes of conflict: Different values and interests, relationships and structural conflicts. Most conflicts arise from cultural differences. Through conflict management, one finds out the possible events which can start a conflict and tries his level best to avoid them. Conflict Management involves the steps undertaken to prevent the conflict at the right time and helps to resolve it in an effective and smooth manner. The strengths-based approach is a powerful methodology that emphasizes identifying and leveraging the unique strengths and abilities of individuals involved in a conflict. This approach promotes positive change by focusing on what people can do, rather than what they can’t do.

Module Objectives

  • This module focuses on analysing and solving conflicts with a strengths-based approach. The aim is to present helpful tools to assistants/intercultural workers/educators/mentors. working with children/youngsters, especially for those working with minority groups.
  • In this module we focus on a strengths-based approach to problem solving for situations in the family, school and among friends with a peer to peer conflict solving practice.
  • By providing examples of practical exercises the theories presented will be easy to apply in real conflict situations.

By the end of the Module the learners will be able to:

  • Understand why conflicts arise
  • Analyse various prejudices that can lead to conflict
  • Have a set of tools to apply for problem solving
  • Understand the strengths-based approach
  • Apply the problem-solving model in conflict resolution situations
  • Recognize the importance of focusing on strengths in resolving conflicts
  • Use practical exercises for mediation


The module brings benefits to mentors in schools, sport and leisure activities, families, and mentees.

Unit 1
Unit 2
Unit 3
Post Study Quiz
Enrolled: 91 students
Duration: 6
Lectures: 4